Returns Policy

Ordered online and changed your mind? Under EU and Cyprus consumer law, you have a 14-day right of withdrawal: you may return your order within 14 days of receiving it, without giving any reason. Here’s exactly how it works — no small print surprises.

Conditions for a return

Return basics

Our 14-day “change of mind” guarantee starts when the courier hands over the product to you or a trusted party. If you decide to return a product, simply contact our customer support and register your return with us. You will then have five working days to hand over your product to ACS.

You can do so without giving any reasons. Any refunds will be processed through the same payment method you used during the purchase. If you wish to change the method of payment, please inform our support when registering the return.

Product conditions

Please return your product in unopened and sealed condition unless you notice a fault in your product after using. If you are unsure whether the product will be a good fit for you, we suggest watching reviews and YouTube demonstrations to learn about the efficiency and use cases of any of our devices.

  • Contact our support within the 14 days — email, phone or WhatsApp — and register your return. You’ll receive return instructions.
  • Hand over the robot within 5 working days of registering: drop it off at ACS. For bulky robots (lawn mowers, pool cleaners), contact us to arrange transport.
  • Package it properly — original packaging strongly recommended; you’re responsible for the robot until it reaches us, so ship it protected and keep your proof of shipment.

We can't accept returns of these products

The only product which cannot be returned, unless there are any technical issues of course, are in-ear headphones after their seal has been broken. This is due to hygenic reasons.

How to return a product

1. Contact us

If you decided to return a product within 14 days of receiving it, please contact our customer support immediately. We will register your return in our system, which will give you five working days to prepare your device and hand it over to ACS.

2. Prepare your product for the return

Please package it properly. Original packaging is strongly recommended; you’re responsible for the robot until it reaches us, so ship it protected and keep your proof of shipment.

3. Ship off your product

Hand over the robot within 5 working days of registering to any ACS point and send it:
Receiver: GoRobot.cy
Location: ACS Tsirio
Phone: 94085800

Please note that you will have to cover the cost for the transport back to us.

Any questions?

Do you have questions about our returns policy? Please do not hesitate to contact us. Send an email to support@gorobot.cy, call us, contact us on WhatsApp, or chat with us on the website! We are available every working day from 9am to 6pm.